Q: What are your general order price terms?

 ​A: Unless otherwise advised, all prices are FOB shipping point.

 Q: What are your claims dealing?

 ​A: Claims of shortages, damages, or defects must be made within 7 days of receipt of goods.

 Q: What is your warranty?

 ​A: Goods manufactured by us or repaired by us are warranted for a period of one year from the date of shipment.

 Q: What is the return policy?

 ​A: All returns must be issued a Return Goods Authorization number and must be accompanied by a copy of oure

 Q: What is your cancellation policy?

 ​A: Special or customer production items and non-stock items cannot be cancelled and are not eligible for return 

 Q: What is the company disclaimer?

 ​A: The items found on this site are recommended based on the manufacturer’s specifications.  We disclaim any

 Q: What is the factory massion?

 ​A: Our mission is to consistently meet customer requirements in an efficient manner and to make continuous

 Q: What if I received the wrong product?

 ​A: If you feel that you have received the wrong product, please contact customer service immediately, we will try

 Q: What if a product is defective?

 ​A: Our products go through rigerous quality control both at the factory, at time of delivery, and before they are

 Q: My order is missing items.

 ​A: Every order that leaves our warehouse is run through a quality control process, but occasionally items are 

missed. Please check the packing list first and then contact us for record checking .​​