Ningbo NJ  Hydraulic Adapter Co., Ltd.
FAQ


 QWhat are your general order price terms?


 ​A: Unless otherwise advised, all prices are FOB shipping point.


 QWhat are your claims dealing?


 ​A: Claims of shortages, damages, or defects must be made within 7 days of receipt of goods.


 QWhat is your warranty?


 ​A: Goods manufactured by us or repaired by us are warranted for a period of one year from the date of shipment.


 QWhat is the return policy?


 ​A: All returns must be issued a Return Goods Authorization number and must be accompanied by a copy of oure

packing list and be in re-sellable condition.  Unauthorized returns will not be accepted.


 QWhat is your cancellation policy?


 ​A: Special or customer production items and non-stock items cannot be cancelled and are not eligible for return 

without prior written consent.  On items manufactured using bar stock, the actual order quantity will be the 
number of parts from full bar lengths


 QWhat is the company disclaimer?


 ​A: The items found on this site are recommended based on the manufacturer’s specifications.  We disclaim any

liability for use of these products in applications other than those for which they are designed.


 QWhat is the factory massion?


 ​A: Our mission is to consistently meet customer requirements in an efficient manner and to make continuous

improvements to quality system which allow us to exceed those requirements.


 QWhat if I received the wrong product?


 ​A: If you feel that you have received the wrong product, please contact customer service immediately, we will try

our best to solve the problem ASAP.


 QWhat if a product is defective?


 ​A: Our products go through rigerous quality control both at the factory, at time of delivery, and before they are

shipped. If a product fails, please contact our sales for assistance soon.


 QMy order is missing items.


 ​A: Every order that leaves our warehouse is run through a quality control process, but occasionally items are 

missed. Please check the packing list first and then contact us for record checking .